UK POSTAGE - SAME DAY DISPATCH IF ORDERED BY 2PM
Our items are sent as First Class, First Class "Signed For" and DHL.
Orders between £0.00 and £4.99 - £2.00 First Class Postage
Orders between £5.00 to £24.99 - £2.50 First Class Postage
Orders over £25.00 - £3.70 First Class Signed For
Orders Over £40.00 - FREE SHIPPING!
DHL Tracked Service - £10.00 (Next working day delivery (Excludes Weekends)
European & Norway Postage
Orders between £0.00 and £24.99 - £3.60
Orders over £25.00 - Signed For - £9.00
EU Tracked & Signed -£9.00
DHL EU - Fully tracked Service - £20.00
* IMPORTANT NOTICE - WE ARE AWARE OF CUSTOMS IMPORT LIMITS FOR NORWAY BUT ARE UNABLE TO DECLARE A LOWER INVOICE SO PLEASE DONT ASK! **
If the delivery address is outside the UK, the addressee will be the importer and must comply with all laws and regulations of the country into which the products are being delivered. The products may be subject to import duties and taxes, which are levied once the package reaches the country of delivery. Any such additional charges incurred for customs clearance must be borne by you. We are not responsible for any customs charges or for packages delayed or confiscated by customs authorities.
If your order is received by 2pm, we will always try to process and dispatch your order on that day and in 99% of cases we achieve this target. Orders are processed during working hours and are not processed or dispatched during weekends and Bank Holidays but are processed on the next working day.
PLEASE NOTE - WE CHARGE FOR FIRST CLASS ROYAL MAIL POSTAGE BUT RESERVE THE RIGHT TO USE OTHER FIRST CLASS SERVICES INCLUDING DHL AND UPS AT NO EXTRA CHARGE TO YOU
Items Lost in Post
It is very unusual for our items to be lost in the post although it does happen occasionaly. if you have paid for a signed for service, we will refund your item after 10 WORKING DAYS. If you have not paid for a signed for service, In line with Royal Mail Policy, a loss of delivery does not occur until 15 WORKING DAYS after postage. This time band is also used by Paypal. We cannot therefore phyically chase up Royal Mail until after this period and investigate any claims for postage until after this period has passed. While most of our deliveries arrive the following day after postage, some can take several days. In approx every 9 out of 10 cases where one of our packages has not been delivered, we find it to be held in your local sorting office.
Please contact us after 15 WORKING DAYS with your order details and full details of the Royal Mail Sorting Office for your area so we can investigate any loss and ensure the Post Office Investigation Team is fully aware of the losses to your address. Working with Paypal to identify multiple "Lost in Post" claimants, we will then ask you to make a paypal dispute at this stage before we contact your sorting office and decide if to refund or resend your items.